Hello and welcome the “Communication” support page, on this page we’re going to show you how to send SMSs and Emails to your staff members. At the moment this is an admin only feature.
You can send both emails and SMSs to members individually, and to groups at a time. For more details on on how to achieve this, please follow either the videos or the step by step guides which can be found below, If you don’t yet have an understanding of groups on SI Cloud, we also recommend checking out the groups support page. They’re pretty simple, however effect everything you do on the site, so if unsure, please do check out this page:
Step by step guide for sending group emails:
Step by step guide for sending grouped SMSs:
If members on your portal do not have their phone number saved, they will not receive an SMS. You can check if the member has a phone number by finding them in the members section.
And you’re done, everyone in the group, providing they have saved their phone number, will recieive a message, including yourself.
This is similar to the above methods, however this time we’re going to the member instead of the communication section:
Every time you send and SMS or an email on our system. we charge you in Credits. This is because to send SMSs and emails costs us money, so we forward that onto you in the form of Credits. At the moment it cost you 7 credits per SMS and 2 credits per Email sent from your portal.
For more information on the credit system, please use the link below.