Reporting an Incident

Welcome to the ‘reporting an incident’ support page. On this page we are going to show you how to report an incident and invite other members of the company or members of the public to contribute to this incident. This is going to be shown from the perspective of a member of a company portal, not an admin. It should be noted that reporting incidents is a company specific feature, and can not be done from the SI Cloud portal.

Here’s a guide on how to do it:

  1. Log into the company portal.
  2. Go to the main side menu located in the top left of the screen, and navigate to Incidents.
  3. You will land on the Incident Report page. Fill out the respective form, and click ‘Submit Report’. See below for reference.
  4. You will be redirected inside the Incident which you have just created. See below for reference.

What the incident report form looks like

Once you have been redirected inside the Incident

Difference Sections for Your Contribution inside the Incident

So you have saved the incident, and you’ve been redirected inside and you should be able to see a screen which looks similar to the picture just above. 

Now you can add tags, notes, evidence, and invite other people, be it members of the company portal you’re logged into, or members of the public to contribute to the incident also.

However for security purposes, with incidents being the subject matter of some sensitive information, any evidence you upload in any format is only viewable from a company admin. This means when you go to save something, you will be told it has been saved, however you will not be able to view it again, it will only be viewable by a company admin.

Admin Users: If you’re a company admin and would like to see the extended incident features along with information in how to get the most out of them, please follow the link below. Other wise, if you have more questions on how to use the site, please navigate back to the support page, or feel free to get in contact.